FAQ

Introduction

PsyLeb is committed to providing clear information about our services, booking process, confidentiality, and platform use. This FAQ section answers the most common questions related to therapy, appointments, privacy, and support.

General Questions

What is PsyLeb?
PsyLeb is an online platform that connects individuals with licensed psychologists and psychoanalysts in Lebanon, offering both online and in-person therapy sessions.

How do I choose the right psychologist or psychoanalyst?
You can browse our list of specialists and filter by therapy type, expertise, and availability to find the best match for your needs.

Do I need a referral to book a session?
No, a referral is not required. You can book a session directly through the platform.

Booking & Payments

How do I book an appointment?
To book an appointment, visit our Appointments page, choose a specialist, select an available time, and confirm your booking.

Can I reschedule or cancel my appointment?
Yes, you can modify or cancel your appointment through your account. However, cancellations made within 24 hours of the session may not be eligible for a refund.

What payment methods are accepted?
We accept credit/debit cards, OMT, WhishMoney, and secure online payment gateways.

Are therapy sessions covered by insurance?
Coverage depends on your insurance provider. We recommend checking with them to see if mental health services are included in your plan.

Therapy & Confidentiality

Are my therapy sessions confidential?
Yes. All therapy sessions are strictly confidential and protected by professional ethics and legal standards.

Are therapy sessions recorded?
No, therapy sessions are never recorded without your explicit consent.

Can I have therapy sessions online?
Yes. We offer both in-person and online therapy sessions for your convenience.

How long does a therapy session last?
A standard session typically lasts 45 to 60 minutes, depending on the therapist’s policy.

Can I switch to a different psychologist if needed?
Yes, you are free to change psychologists at any time if you feel another specialist may be a better fit for your needs.

Platform & Technical Support

Do I need to create an account to book a session?
No, an account is not required to book a session.

What should I do if I experience technical issues?
If you encounter any issues, please contact us for assistance.

Is my data safe?
Yes. We use secure encryption and comply with data protection regulations to keep your information private and protected.

Emergency & Crisis Support

Does PsyLeb provide emergency mental health services?
No, PsyLeb is not a crisis intervention platform. If you are experiencing a mental health emergency, please contact local emergency services or a crisis helpline immediately.

What should I do if I need urgent help?
If you are in immediate distress, please seek emergency assistance from a local hospital or mental health crisis service.

For further assistance, users can contact info@psyleb.com with any additional inquiries.